Writing and Graphic as Artful Representation






DESIRED ROLE: DOCUMENT AND MEDIA GURU--IN DILBERT FASHION,

A TECHNICAL WRITER



TRANSFERABLE SKILLS 

                                                                                                                     
 
Pellirojos Writing/Donna Munro                                                                                        Sept. 2010 - Present
Creative Writer, Owner, President

Writing, art, paint, graphic art, photography 

Song and music creation
E-business process and market assessments 

Use of social media
 
Calgary Board of Education                                                                                                           2005 – 2010
Substitute and Full-time School Teacher – Languages/Science                                                and 1998 – 1999
Alberta Teacher Association Representative – Team Teacher Quality and Benefits
Peer-edited Master’s degree papers on education leadership for a team technology lead
Took on additional responsibility to offset the load of a vice principal
Managed yearbook and logo development
 
Jacobs Engineering                                                                                                                April – Sept. 2005
Document Control – Managed Access to Documents                                                              
Managed largest proposal ever – almost three feet thick
Troubleshooted printing problems to prevent missed and double pages
Troubleshooted missing quality and document archive records on the database
Edited and finalized several key proposals – outside of the role of document control 

Mount Royal College                                                                                                     Sept. 2003 – Dec. 2004
Technical Writing Instructor
Added to the program and course development to give students real-world practice
Wrote out a curriculum program and submitted it to the department (academic project)
Advocated for the addition of computer use and better description of prior learning
 
Rapha House Non-profit Shelter                                                                                 Mar. 2003 – Sept. 2004
Proposal and Marketing Writer

Worked on a handshake deal with my best friend – support 867 hours
Created training on a quality process for painting and trained volunteers
Created the design and integration of all the construction materials by selection
Took non-profit financial management to support the work requirements
Purchased conferences phone contracts to solicit proposal feedback sessions
Created metrics and objectives for the counseling program
 
DeVry Institute of Technology                                                                                       June 1998 – Mar. 2002
Writing Instructor
Worked on teams to specify graduating skills and outcomes for multiple programs
Created real-world opportunities to write user manuals: hard copy, web copy, and web pages
Sought, forecast, brought in writing support into the Writing Pages for three programs
Maintained high standards and then showed students the way there: increasing reading speed, writing speed, and critical thinking
Faculty demonstrated debates and prepared demo outlines for debate practice
 
Nortel Enterprise Networks Norstar Voicemail                                                           Feb. 1995 – Nov. 1998
Production Assistant and Technical Writer
Constantly sought solutions to unseemly problems drawing on life experience and creativity
Managed document troubleshooting to printer for myself and others
Wrote a guide for picking out typical errors and then correcting them in postscript/.pdf files
Invited to process improvement meetings on reducing print production times and error management
 
Nortel Multi-Media Communication Systems                                                               Sept. 1994 – Feb. 1995
Manufacturer and Team Lead for Phone Products
Wrote reports which recommended safety action solutions ongoing
Assessed equipment flaws or maintenance needs and direct route requested support
Read all MSDS sheets which had any pertinence to our products and lines
Predicted health, safety, and ergonomic issues and worked with engineers, software design, and management resulting in a Modular Base Line redesign just before an ISO audit
Built team moral through social organizing and contributing in a role to support United Way
Volunteered on a team to evaluate and improve and select the cafeteria services
 
Wild Rose School Division #15                                                                                Sept. 1993 – June 1994
French as a Second Language Teacher
Sought community adoption which gave me a gatekeeper entrance into local culture
Supported local values by participating in horsemanship and valuing the 4-H clubs
Met with a network of local teachers bi-weekly to speak French and discuss school


University of Calgary                                                                                                                      1985-1992

Parking Services

Lot attendant

Received payment for parking

Nightly cash and float accounting

Food Services

Made and served coffee 

Made sandwiches and cinnamon buns

Managed restaurants up to 35 hrs/wk

CareWest Hospitals                                                                                                       July 1985 – Apr. 1992
Dietary Aide, Reception, Therapy Assistant
Cross-trained on all wings for dietary aid role
Contributed creatively to running programs
Covered peers shifts cooperating to give them special days off
Therapy assistance supported three types: occupational, recreation, and physical therapy
Volunteering: Admin assistance to my Mom (Admin Secretary) and Volunteering Senior’s Programs Ages 6-16


Kinney Shoes Ltd.                                                                                                                          1983-1989

Salesperson

Set up product, managed store appearance

Sold items, and peripheral products

Managed stock, and did product audits, and store setups

Managed night cash and bank deposits

Training: Sales and Accounting


Grandma Lees Bakery                                                                                                                            1983

Sandwich Maker Counter Help

Cake decorating

Sales and restaurant management

Cashier use and clean-up


Glenmore Banquet Center                                                                                                           1982-1986

Banquet Waitress

Dinner set-up, waiting on customers, clean-up.


Calgary Board of Education                                                                                                         1981-1984            Grade 10-12 Library Assistant

Sign-out for Library: Books, magazines, videos, etc.

Shelf organization and putting returned books away

Book audits of complete library inventory

Setting up sign-out strips in books


The Calgary Mirror Newspaper                                                                                                   1979-1980

Calgary North Paper Distribution

Four-five neighbourhoods


Note: As a youth, there were job overlaps, such as working two jobs at once. Have any details lapsed? Perhaps, but there is reasonable effort putting this content here correctly. As I find old data of mine, I can update this section.


EDUCATION    


Bachelor of Arts
French Language Major/
Biology Minor
June 1992
University of Calgary    


Bachelor of Education
French as a Second Language FSL Grades 4 -12
November 1993
University of Calgary                                                                                                                           

Masters of Integrated Studies in
Adult Education

Project: Narrative Inquiry
July 2008
Athabasca University 


Technical Writer Certificate     
         

Sept. 2011-June 2012
Algonquin College First Term Complete


Schooling Graduation With Honors

Calgary Board of Education

Vista Heights Elementary School

Louis Riel Junior High 

Dr. E.P. Scarlett Senior High

Special Program: FSL with university credit

Self Training Ongoing
Adobe Software, YouTube, and QuickBooks


DONNA'S ONLINE PORTFOLIO (IN PROCESS)


Visual Arts Portfolio: http://donna-munro.pixels.com/
Publications Self-produced: https://www.amazon.com/-/e/B0069TK60A
Book Reviews: http://bookeditorial.ca

Donna's Store: DoneByDonnaCanada
Photography: https://donnamunro.smugmug.com/
Songs: http://onesecondafter.blogspot.ca/p/donnas-drafts.html


About the profile art on top: This is a sketch from my grandmother. I scanned it, renovated it (the paper and drawing is old), colored it digitally, and gave it a frame. That frame you see drawn is part of my grandmother's sketch. The leaves on the bush are digital. The tree that you see is either on a market garden, or is on neighboring property by the Experimental Farms outside Brandon. There was a hill, and there were also grain fields. 


As to who my business partners are: It's Amazon, CreateSpace, FAA, SmugMug, and Etsy. Other sites with my material online are not anything to do with me. They have my product illegally.

Donna's Resume


Connecting the dots between intent and output...

About My Work